2020 / 06 / 11
„We pay attention to what the customer wants to create”

The KAV team is constantly expanding; we are currently looking for employees for several positions. Henriette Hégli graduated as an economist and came to our company in July last year after a career as an executive and real estate salesperson. As project coordinator, she is responsible for preparing individual quotes. In order to be able to perform her task as optimally as possible, she took part in a freshman programme in the first few weeks of her start-up, in which she got to know in detail the individual work processes, the market for custom doors and windows and the KAV way of thinking.

How did you find KAV and what was interesting for you in this challenge?

I got to KAV thanks to a personal acquaintance. I graduated as an economist; I was the managing director of a Swiss-owned data processing company for more than a decade, where, of course, I also dealt a lot with finance (cash flow, liquidity), covering all areas of corporate management. Simply put, designing, creating, and tracking the “numbers” that form the basis of the company was a constant part of my daily routine tasks. Then I became the head of a real estate agency, where sales were clearly the focus. I met Károly Lovász, the company’s managing director, in connection with a real estate purchase. In the summer of 2019 – today I say fatefully – we met again. That’s when I mentioned to him that real estate sales careers are on a downward curve, so I was thinking about a shift. Actually, I just signalled to him that I was open to anything that I was suited for, based on my qualifications. Two days later, he called to see if my search was still topical because he would love to see me at KAV as a project coordinator. This happened in June and not long after, in the third week of July, a new challenge in my life already began. Before the establishment of the employment relationship, Károly told me the history of the company in a personal conversation, showed what KAV is all about, and detailed what tasks would await me. I felt the momentum in me, the charm of the novelty, I knew I was supposed to be there. From the point of view of my suitability, we both knew that, thanks to my estate agency past, I knew how to interpret a real estate floor plan, I had my financial perspectives and the world of numbers was close to me. But on top of that – with a little exaggeration – I had to learn a new profession. It felt good that he believed in me Even now, I think back with a smile to one of his sentences, typically giving back his flippancy: if you’re not too much of a llama, it will be fine

How did KAV support this learning process?

In the first six weeks, an extremely complicated learning process, all the way from the basics, awaited me. It wasn’t a mistake to call it a freshman programme! They first presented the company and the business policy. Then I got to know the world of aluminium; the complete range of doors and windows made from this raw material; from the variety of aluminium entrance doors, such as revolving doors or wing-panelled door, to frameless sliding door systems to minimalist windows. I learned the profile systems of each supplier, the inexhaustible repository of technical information. I gained an insight into all the other fields related to doors and windows, such as the qualities and versatility of glass; automation; shading technology; accessories, namely door handles and grips; surface treatment procedures; information about production, the information required for quotations, as well as the specific software used for the calculation. I also had a factory visit, where I could learn about the manufacture of the products from a practical point of view. We even paid a personal visit to our suppliers.  As you can see from all this, the learning programme revealed the entire professional palette. As project coordinator, my task is to calculate the price and prepare the quote for the customer. That is, presenting customer needs in numbers that designers put on paper. I had the skills to do this, but I also almost completely lacked the special professional background knowledge and technical insight I needed. That’s exactly what I got through the freshman programme.

The quoting process is very unique at KAV. What is your speciality?

The quotation is the first complete document for the customer. In practice, this is the document that introduces our company and so it means a lot. Its uniqueness lies in its complexity; it is extremely fiddly. It includes all activities, movements, materials used, time ­the full service ­that our company undertakes in the event of placing an order, from the production of doors and windows to their installation. With its help, the customer can see the full detail what the realisation of the imagined doors and windows looks like in the light of the numbers. In the complexity of this calculation, the customer can enjoy the advantage that is one of the foundations of KAV’s thinking, namely that we do not cause surprises, in other words we want to inform our prospective customer already at the “starting gate” that the quote contains all the necessary information, and there will be no change in the process later on. We are not those who’d announce somewhere at half-time that something has yet to be factored in. We work with a fair, transparent and comprehensive quote from the very beginning.

“We will find a solution to each and every problem” and “let go of what you have thought about your options so far” – these are the main buzzwords for KAV. How did you experience this approach at the company?

I think this can be simplified to the concepts of being there, being with him, listening to him. That is, we dedicate sufficient time to our potential customer; we listen to him, we pay attention to him, we understand what he wants. Individuality! We see, feel, get to know his personality, which is otherwise reflected in the style of the property under construction.  From the ideas formulated, we already know “what he wants to be born”. Adding to this all our professional knowledge, pushing the boundaries of feasibility, we bring out the maximum outcome that gives the most complete response to his needs. This is how a solution is born that the customer did not even dare to dream of. Our basic approach is that if our capacity allows it and we think it fits the corporate image, we will not say no to any task. We like to say that we don’t know the impossible. And that’s how it is. In reality, it should be imagined like that when the project design material is packed with design creativity, amazingly unique ideas, lots of new professional ideas; three or four employees are immediately integrated into the process in order to crystallise its feasibility. All this, of course, takes place before a quote is sent out.

Which team are you part of?

This is a team in which each member and individual contributed to thinking I mentioned before. For me, the main motivation is to see, to face up to the fact that the company has a driving force, an owner who dares to dream big. Someone who strives, by promoting continuous development, to become better and better, for ever-higher quality, he aims to develop a company model that adds to the world in some way through its service. And he is surrounded by employees who, don’t go against this, but thoughtfully, giving all their professional knowledge and following the step-by-step mechanism, help to achieve the goals.  It is very important that the healthy loyalty and acceptance of the owner allows the common opinion of the team to prevail in some cases. A serious, multi-person team is involved in each part of the process, from design, calculation, production preparation, procurement, production to construction and installation. And, of course, our very involved office background staff cannot be left out of all this. So the key is unity, the power of teamwork; it brings our results.

What do you like best here?

Freedom, independent work, and the opportunity to think independently and show creativity. In a word, I could also call it trust. Also, that if I’m out of my professional comfort zone,, I need help and advice, then it even comes from several sides immediately. We are a good team!

Magócsi Anikó
More News
2020 / 07 / 02
This is how we can extend the life of aluminium doors and windows
Long service life, high quality, exceptional durability and a modern look. Usually, these considerations also play a role in someone’s choice of aluminium doors and windows for their family home. Although distributors often advertise that aluminium front doors and windows are maintenance-free, there are a few things that we can do, not only to increase their service life but also preserve their appearance.
Show more
2021 / 05 / 21
Aluminium doors and windows with custom solutions
The founding of KAV Hungária was also triggered by an innovative idea: why not introduce aluminium doors and windows to the family home market? Since then, our own developments, individual solutions, needs assessment and construction work organisation have become the defining elements of the company. Károly Lovász, the managing director of KAV, Gábor Csóti, the founder of the Gamechangers community and Kálmán Szabó, the host of the podcast by the Association for Excellence Public Benefit Association, spoke about innovation, the underlying managerial thinking and organisational structure.
Show more
2017 / 10 / 30
A minimalistic house with a view that cannot be destroyed
Conversation with the developer
Show more
2017 / 12 / 20
Ethical operations raise even SMEs to the top
Following the large enterprise sector, operating ethically is becoming increasingly important for small and medium-sized enterprises, too. These companies not only take into account the interests of their clients and suppliers but also those of their environment and employees. They set an example by their activity and attitude and strengthen trust. This attitude may constitute a basis for long-term operation and economic stability, and what is more, employees of the Y and Z generations are more eager to opt for an ethically operating workplace.
Show more
2020 / 07 / 23
Clean shapes, large glass surfaces
In the exclusive family-home market, connection with the environment and the transparency that enables it have clearly become the most important factors in the domestic and international trends in custom doors and windows. On behalf of Etna Kft., KAV is participating in the construction of a building with three fully glazed facades. We talked about that special project and the most important directions of the sector with Nikos Zisidis, the executive manager of the client company.
Show more
2019 / 05 / 16
The evolution of blinds
Climate change and increasingly sophisticated customer demands have accelerated the evolution of shading systems, not just of windows and doors. While in the past the goal was complete darkening, nowadays light control and maximum transparency are the main considerations. Thanks to this, most client choose lamellar and textile shadings.
Show more
2020 / 03 / 30
We will come out of this situation even stronger
Measures to curb the coronavirus epidemic have created unexpected situations in almost every area of our lives and economies. In this situation, how can we put in place competitive, proactive, and workable, yet effective procedures to serve customer needs? Károly Lovász, Managing Director of the company, reports on the changes at KAV.
Show more
2019 / 01 / 09
Reflecting the environment with closing systems
The KAV approach helped a lot in its implementation. They talk to the customer and they don't want to sell a product, they want to answer questions and look for a solution. I did not have to choose from a catalogue, so I was not forced to choose from a set of solutions, but was offered individual solutions to a given problem. Of the companies I worked with, KAV gave me the most technical support.
Show more
2018 / 06 / 11
KAV also helps the work of architects
From now on, KAV assists the work of architects with a complimentary consulting service. This is because, closing systems are such special structural elements that their thorough knowledge and following the trends is nearly impossible for those not specialised in this field. Now architects may ask their questions of Norbert Kiss, who worked as a designer for a long time himself, and now he has been strengthening the KAV team for years.
Show more
2019 / 03 / 13
The evolution of closing systems in Hungary
If one spends many years in a specialised technical segment, sometimes answering questions from a professional interviewer will inadvertently recall the period from the beginning to the present. Studying the evolution of window and door products used in residential buildings is also instructive, because fashion always changes along with demand and financial opportunities. Everyone sees the past differently - we, Hungarians are special in this - but sales figures outweigh perceptions.
Show more
2018 / 11 / 14
Facade structures for full transparency
Curtain walls connect several large glass surfaces into a single structure, many times in an invisible manner. Initially these elements were exclusively used in communal building technology but, with the penetration of the minimalistic style, it also appeared in the family home segment. Today it is the most dynamically developing branch of the closing structure market, in that these surfaces are suitable for individual solutions where only the imagination of the client and the designers can set the boundaries.
Show more
2020 / 02 / 27
The goal: carbon neutral buildings by 2050
In the context of climate change, the issue of environmental awareness is increasingly raised, not only in everyday life but also in the context of the built environment. We explored ways to minimize the carbon footprint of a building with architect Mónika Tornóczky, Product Manager at Alukönigstahl, as the Central European Representative for Schüco and Jansen.
Show more
2017 / 09 / 05
We build for the future rather than for today
Clear shapes, large glass surfaces, spacious interior spaces and creative use of materials – these are the main features of the most predominant architectural style of our era, minimalistic design, in which interest is outstanding in Hungary. However, the number of really well designed and built minimalistic family homes is relatively low. The property our engineers consider as one of the best designed ones our company has met in recent years was built in Budapest. During the project we paid increased attention to the design of large, liberally designed glass surfaces, essential for creating open spaces. We had a conversation with the developer of the house about what was needed to create this property.
Show more
2021 / 08 / 05
This is how aluminium doors and windows are made
Wondering how an aluminium-framed window or door is manufactured? What happens in the machining centre? How are aluminium doors milled, reinforced, and machined in the production process? What is the size of glass surfaces that can be produced? And how to assemble a window?
Show more
2021 / 01 / 06
The relationship between unique doors and windows and interior design
Unique windows and glass walls are playing an increasingly important role in modern family homes, so working together requires a different approach from both designers and window-door professionals than it did a few years ago. According to Csaba Finta, interior designer and art director of MYD-II, it is important that architects and interior designers take this aspect into account during the planning stage.
Show more
2018 / 12 / 19
Old buildings with a new function
Hamburg, the third busiest port town in Europe, was the destination of the professional trip organised for ALUTA (aluminium window and facade association) members, on which László Cserki and Károly Lovász represented KAV Hungária. We had a conversation with Károly Lovász about the German town’s urban and architectural concepts and one of the newest emblematic buildings of Europe, the Elbphilharmonie.
Show more
2020 / 05 / 27
Professional and readable content on the new KAV website
A notable feature of the market for custom doors and windows is that professionals, construction operators and property owners are equally curious about our products and innovative solutions. This was our guiding principle during the development of our new website; the final design follows the layout of quality magazines, while our text-based content aims to provide readers with useful information.
Show more
2019 / 11 / 28
Dubai, the city of superlatives
Dubai is now the world's fastest-growing city; one that was built up over several decades, almost from scratch. Here you will find the world's tallest building, the Burj Khalifa, 828 metres high; its airport is often called the most dynamic and artificial islands and breath-taking architectural structures attract millions of tourists to the city every year. The continuously growing Dubai will also be the venue for the 2020 Expo. This year, the professional path of the 20-year-old professional association, ALUTA, led to this metropolis presenting innovative architectural trends.
Show more
2021 / 09 / 16
3D scanner for the most accurate design, manufacture and installation of aluminium doors and windows
Prior to manufacturing aluminium doors and windows, KAV’s staff pay special attention to the technical preparation and professional planning. In order to have the most detailed information possible (not only for our employees, but also for our customers) we have expanded our instrumentation with one of the most modern 3D scanners. We talked to Péter Nagy, one of KAV's project engineers, about how the instrument works and what kind of information it provides to helps the work of the various trades.
Show more
2018 / 09 / 26
Windows in the service of maximising the view
Frameless windows are favourite elements in houses built in modern and minimalistic styles, since, thanks to the nearly invisible frames, the external and internal spaces almost connect; in this way, nothing disturbs the view, and also natural light may flow into residential spaces through a greater surface.
Show more